Support

Troubleshooting

What the common messages mean and what to do about them.

Whatever went wrong, nothing is counted against your allowance - a summary only counts once it finishes.

Videos#

This video has no transcript

The video has no captions - often music, or captions turned off by the creator. Try another video. Tip: if YouTube shows Show transcript under the video, copy that text and use Paste text.

We can't open this video

The video is private, removed, age-restricted, blocked in some countries, or a live stream. Try again once it is public and finished.

That link isn't a single video

Playlists and channel pages can't be summarized as one. Paste the link of one video.

Files and pages#

This file is too big

Your plan's file limit was reached - see the size limits. Split the file, or upgrade.

We can't read this file

The file may be damaged, password-protected or only images. Try exporting it again as PDF.

This site doesn't let us in

The page is behind a login or a paywall. Copy the text and use Paste text instead.

Busy or slow#

We're at capacity for a moment

Many people are summarizing right now. Give it a minute and try again.

This one took too long / Too much to write at this detail level

Very long sources at high detail can run out of time. Move the slider one level down, or summarize a shorter part.

Allowance#

That's today's allowance used up

Your daily allowance comes back at midnight your time - the message shows when. Upgrading gives you more straight away. See Plans and allowances.

Still stuck?#

Still need help? A real person reads every message.